I came across this site by way of an article about the ABA suing the Dept of Ed for changing the rules for qualifying for Public Service Student Loan Forgiveness. I have had my share of frustrations with them. I have made 10 years of qualifying payment while working for a nonprofit. They have lost payment counts 2x now. The first time was straightened out and the 2nd - over a year ago - I am still waiting for them to be recounted. I can't seem to figure out who to ask for help. These issues are just the tip of the iceberg. Is there an organization working on helping people with this?